Privacy Policy

1. Information We Collect

We collect information you provide directly to us when using our chat-based travel booking services:

• Personal Information: Name, email address, phone number, and chat platform identifiers when you make a booking
• Travel Information: Travel dates, destination preferences, accommodation requirements, flight details, and special requests
• Payment Information: We process payments through secure third-party providers and do not store full payment card details
• Communications: Messages exchanged with our travel assistants via chat platforms
• Technical Information: Device information, IP address, browser type, and chat platform metadata

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our travel booking services
• Process your travel bookings and send confirmations
• Communicate with you about your bookings, updates, and promotional offers
• Personalize your travel experience and provide recommendations
• Detect, prevent, and address technical issues and security concerns
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who help us operate our business, such as:

• Travel suppliers (airlines, hotels, tour operators)
• Payment processors
• Customer support platforms
• Analytics and marketing service providers

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of GoChatTravel, our users, or others.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• End-to-end encryption for all chat communications
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Data minimization and retention policies

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country.

We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses approved by the European Commission
• Privacy Shield certification for transfers to the United States
• Other legally approved mechanisms for data transfer

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your information
• Portability: Request transfer of your information to another organization
• Objection: Object to processing of your information for certain purposes

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

We typically retain booking information for 7 years for tax and legal compliance purposes. Chat conversation history is retained for 2 years to improve our services and handle customer support inquiries.

8. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Third-Party Services

Our services may contain links to or integrate with third-party websites, applications, or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also provide additional notification through our chat platforms or by email for significant changes.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.